All posts for “Social Design”

Let Community Members Help with Social Design

Posted by: leelefever on May 24, 2005- 5:00pm

Categories: Social Design

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Nancy White and I have been working with the March of Dimes on an online community site called ShareYourStory.org. The site has close to 5000 members and has been going since September of 2004. We’re working on the next version of the site, which will significantly change its design and navigation. This kind of change can be a minefield with some online communities because the members feel intense ownership in the site, as they should. A poorly handled transition can result in mutiny.... Continue Reading

Wiki This- A Model for Customer Support Using Blogs and Wikis

Posted by: leelefever on May 2, 2005- 5:00pm

Categories: Social Design

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Blogs and message boards both suffer from the same problem- they are great for presenting emerging information, but poor at organizing it for future reference. The “good stuff�? that people often need and companies often want to capture quickly gets buried among all the comments and messages. You could say that blogs and message boards are good at managing flows, but poor at managing stocks. With this post, I’m outlining a potential way organizations can use blogs and message boards as a... Continue Reading

You Might Not Need "Community"

Posted by: leelefever on April 19, 2005- 5:00pm

Categories: Social Design

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As I’ve written before, I believe that the term “online community�? is overused and does not match with the reality of what most organizations want when they say “we need an online community�?. This post is my way of promoting other ways for us to talk about the opportunities that often fall into the “community�? bucket. First, let me say that “community�? is a worthy goal – every business can benefit from building lasting relationships among customers, online and off.... Continue Reading

Can You Define "Party"?

Posted by: leelefever on April 19, 2005- 5:00pm

Categories: Social Design

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Ross just posted something about the changing sense of community on Many-to-Many that prompted me to think a little further about the definition of "community". It's like trying to define the word "party". How do you know when it is a party? What makes something a party vs. a gathering or an event? In the end, it only matters if I think it's a party. Like "party", community is something that each person feels on a different level. It may be across blogs, in a wiki or message board, or all of... Continue Reading

Linking Reputation to Freedom of Participation in Online Discussions

Posted by: leelefever on April 14, 2005- 5:00pm

Categories: Social Design

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I've been doing some research lately on online communities related to eBay for a client. Today I saw that eBay is using a member's reputation/feedback as a seller to limit participation in the discussions. You may post 10 more message(s) in the discussion boards. We encourage you to build up your feedback score to 10 because once you do so, there will be no limitations on the number of daily messages you may post. If you need to see it in action, look at the bottom of this page. I thought... Continue Reading

Common Craft- Now Offering Caddy Services

Posted by: leelefever on April 9, 2005- 5:00pm

Categories: Social Design

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I’m not a huge golf fan, but I usually try to watch the last holes of the Masters, which were today. So, in honor of the Masters, a comparison of my job and golf… My friend Bill Reid and I were talking about my work and what role I play in the bigger scheme of things. Bill made the connection to me being like a golf caddy of Social Design and it stuck with me. He’s how that looks in my mind… I can help you choose the right club (select the appropriate social tools) I can point out the... Continue Reading

Jay Fienberg and the The Folksability Series

Posted by: leelefever on March 29, 2005- 4:00pm

Categories: Social Design

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I had breakfast this morning with a couple of really smart guys: Chris Dent and Jay Fienberg. This was my first time meeting Jay – he is new in Seattle. We talked about Jay’s recent writings in a series about “folksability�?- which is a work in-progress. I’m keenly interested and attempting to wrap my mind around the concept with this post. I think the very basic premise is that some web sites can be viewed in terms of how well they serve the needs of “folks�? (the same folks as... Continue Reading

The Online Community Hangover

Posted by: leelefever on March 27, 2005- 4:00pm

Categories: Social Design

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The term “online community�? has gotten a bad rap in the business world since the late 90’s and I think I know why. “Community�? was held up as a cornerstone of online businesses in the late 90’s. Influential books like Net Gain got executives excited about all the possibilities. The thought was that the Web would enable communities of loyal customers to form and once they do -- the cash would start rolling in. Or so they thought. In the aftermath, “online community�? has... Continue Reading

Something Big is Afoot

Posted by: leelefever on March 24, 2005- 4:00pm

Categories: blogs, future, Social Design

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I’ve noticed interesting words coming out of my mouth lately. Mostly the words are something like: “I think the world of business communication is changing right now�? “I can feel a big wave coming�? “Something is happening right now that is really going to change the business landscape�? Often, this type of talk is prompted by “What do you do Lee?�? or “What’s up with all the blog stuff I’m hearing?�? I’ve been trying to figure out what makes me feel so strongly... Continue Reading

Social Software for Your TV

Posted by: leelefever on March 23, 2005- 4:00pm

Categories: Social Design

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There is quite a bit of buzz lately about the opportunity to turn TV watching into a more social phenomenon. It's about fitting your TV with presence indication/buddy lists, shared lists of shows, Instant Messaging, box-top cameras, all within the context of the shows you watch. See Tom Coates' excellent illustrations and explanations of the many cool things it could enable. I few things I wonder about too... Maybe your shows could be a part of your online persona too- like a blogroll or a... Continue Reading

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