Client Video: H&R Block's Tango in Plain English
By leelefever on January 30, 2008 - 1:20pm.
Length: 02:44
Date Produced: Jan 30 2008
Views: 10210 reads
Notes: Tax season. Ugh. I know. When we were first contacted by H&R Block we wondered if tax preparation was something that would be a good fit. However, after seeing Tango for the first time, it made sense and we were impressed. The Tango experience is a personal one that's designed around removing the pain of taxes and making it a little fun. We all need more levity, right?
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VizThink? or VizTalk?
I just discovered your site. Actually, I was alerted to it by somebody who thought that we were connected somehow because the style of our movies are pretty similar. See, for example, this 53-second intro to our company and let me know what you think: http://www.nearsoft.com/nearsoft-the-quick-intro.php
Rather than visual "thinking," I would call what we do it visual "talking" :-)
So will you use it?
You have me curious now, Lee and Sachi. As small biz owners, can Tango work for us too? Or just households?
Tango for Small Business Owners
Hi Nancy,
I'm the Director of Product Management for Tango. If you are a sole proprietor who files a Schedule C (as part of your individual 1040 return)—then yes, Tango can absolutely work for you! If you have a Partnership, LLC, S-corp, or C-Corp, then, unfortunately, you cannot use Tango--this year anyway.
As an aside, while it's not the same experience as Tango, our TaxCut Home & Business product will handle any of those other situations.
As though not bad idea, with
As though not bad idea, with the elements of MLM. But a great deal is not clear for me.
Tango is a bad product
I dont know about anyone else but I have used HR Block for 6 years and never had a problem until I used Tango. What a joke. You guys should put this through more UI Testing and usability before you make this available. The interface was confusing, the live chat slow, and very buggy. I will never use Tango again and think I might even move away from HRBlock now after I was charged $70 for the bad experience.
Your Tango Experience
Hi Corinne-
I work with H&R Block and I'm so sorry to hear about your experience with Tango. There were some specific situations that resulted in the bugs you mention here. Not common, but when it happened, it was bad. We want every customer to have the great experience that most of our Tango users enjoyed. I'd love to talk to you about your experience and find out how we can make it up to you. Please feel free to contact me at amy.worley@hrblock.com.
Thank you!
-A
Very Good Idea
It's very good idea I think. I translate this "plain english" video page to my language and tell all of my friends.
Thanks again.
Thanks for the info. BTW
Thanks for the info. BTW I've marked it @ http://www.searchallinone.com/Other/Blogging_Locally_with_Outside-in_Fou...
Nice
the idea of contacting online,anytime a tax professional is just awesome.
I wanted so many times to get in contact with a tax expert and didn't know there was such a solution.
Thanks for the tips and video.
Arnold,
http://www.teethgrindingcure.com
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