All posts for “Social Design”

Social Design

Customer Communities: Negative Feedback can be Your Friend

Posted by: leelefever on June 21, 2003- 5:00pm

Categories: Social Design

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On the ride home from work last Thursday, I was listening to NPR (National Public Radio) and the hosts shared messages they received from listeners regarding NPR’s recent Iraqi war coverage. I can’t remember the quotes, but the reviews were predominately negative. I remember words such as sickening, atrocious, disrespectful, disgusted and surprising. These words read on the radio clicked with me that day. They set off a thought in my head related to online communities of customers and... Continue Reading

Leaving Yahoo! Groups: Switching Online Community Platforms

Posted by: leelefever on June 21, 2003- 5:00pm

Categories: Online Community, Social Design

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(This entry was originally posted on my personal site at leelefever.com on March 3, 2003) I believe there are a number of list owners on Yahoo! Groups who are looking to move their groups to another platform. This article provides some thoughts and considerations on how this transition can occur successfully. Choosing a platform Keeping the members happy What to keep, what to remove? Educating members In conclusion Disclaimer: I do not work for Web Crossing or sell their products.... Continue Reading

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